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  • Cancellation and Substitution Policies

    Cancellation Policy

    Once you register, you are responsible for all fees (regardless of whether you attend) unless you cancel according to the following policy:

    • Cancellations can only be made by completing the cancellation form and sending it, either by email, fax or mail, ATTN: Registration, so it arrives at the PRIM&R office address by March 14, 2016.
    • For cancellations submitted by March 14, 2016, refunds will be issued within 60 days of the program’s conclusion, minus a $75 processing fee, via the same method used for payment (i.e., if payment is made by check, the refund will be made by check). Credit card refunds will be made to the card used for the original registration only. 
    • Refunds will not be issued for PRIM&R membership dues. Once the cancellation form has been processed, you will receive a confirmation email.

      Substitution Policy

      Substitutions can be made at no cost by completing the substitution form and sending it, either by email, fax or mail, so it arrives at the PRIM&R office address by March 14, 2016.

      • A $75 processing fee will be assessed should a substitution result in the cancellation of an associated registration.
      • Once the substitution form has been processed by PRIM&R, you will receive a confirmation email.
      • If the registration rate for the person substituting is higher than the rate for the person for whom payment has already been submitted, payment will need to be provided to cover the difference before the substitution is complete. 

        Other Policies

        Learn more about PRIM&R's unforeseen events policy.

        Please learn more about PRIM&R's Principles and Expectations for Participation in Educational Programs and Conferences.

        Contact Information

        ATTN: Registration
        20 Park Plaza, Suite 720
        Boston, MA 02116

        Payment Address*
        P.O. Box 845203
        Boston, MA 02284-5203

        Attn: Registration

        Payments requiring signature upon delivery cannot be sent to our Payment Address. If you need a signature upon receipt of payment, please send to 20 Park Plaza, Suite 720, Boston, MA 02116.