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  • Policies

    Payment Policy

    Payment in full is required prior to the start of the program.

    • Payment inquiries may be directed to 617.423.4112, ext. 0.
    • Checks are accepted using the registration form. Your check and registration form must be received at our payment address by March 20, 2018 in order for your registration to be processed.
    • Payments requiring a signature upon delivery cannot be sent to our P.O. Box. If you need a signature upon receipt of payment, please send your registration materials to PRIM&R at 20 Park Plaza, Suite 720, Boston, MA 02116.
    • Wire transactions and ACH transfers are accepted. If your institution is making payment via wire or ACH transfer, the beneficiary field of the instructions must include either the name(s) or registration ID number(s) of the registrant(s) for whom the wire or ACH transfer is paying, in order to be properly credited. Your registration cannot be processed until proof of payment, along with your registration form, is received via fax to 617.423.1185.

    Cancellation Policy

    Once you register, you are responsible for all fees (regardless of whether you attend) unless you cancel according to the following policy:

    • Cancellations can only be made by completing the cancellation form and sending it, either by email, fax or mail, Attn: Registration, so it arrives at the PRIM&R office address by 5:00 PM ET on March 5, 2018. Once your cancellation is complete, a confirmation email will be sent from PRIM&R; please keep this email for your records.
    • Refunds will be issued for all cancellations received by 5:00 PM ET on March 5, 2018, minus a processing fee ($75 for PRIM&R members; $100 for nonmembers), within 60 days of the program's conclusion.
    • No refunds will be issued for cancellations received after 5:00 PM ET on March 5, 2018. Registrants who do not attend the conference and who do not contact PRIM&R in writing by 5:00 PM ET on March 5, 2018, to cancel their participation are responsible in full for their fees.
    • Refunds will not be issued for PRIM&R membership dues.

    Substitution Policy

    • Substitutions can be made at no cost by completing the substitution form and sending it, either by email, fax or mail, Attn: Registration, so it arrives at the PRIM&R office address by 5:00 PM ET on March 5, 2018. Once your registration substitution is complete, a confirmation email will be sent from PRIM&R. Please keep this email for your records.
    • After 5:00 PM ET on March 5, 2018, substitutions are subject to a processing fee ($75 for PRIM&R members; $100 for nonmembers).

    Other Policies

    Learn more about PRIM&R's unforeseen events policy.

    Learn more about PRIM&R's Principles and Expectations for Participation in Educational Programs and Conferences.

    Contact Information

    AddressPayment Address*
    PRIM&R
    Attn: Registration
    20 Park Plaza, Suite 720
    Boston, MA 02116
    PRIM&R
    P.O. Box 845203
    Boston, MA 02284-5203
    TelephoneFax
    617.423.4112617.423.1185
    Attn: Registration
    *Payments requiring signature upon delivery cannot be sent to our Payment Address. If you need a signature upon receipt of payment, please send to 20 Park Plaza, Suite 720, Boston, MA 02116.