Online Learning FAQ and Policies

Webinar FAQ

Please email if you have additional questions.

Individual registration grants individual access only to the person registered. That means only one person will be able to view the webinar and receive credit for attendance. If you plan to have more than one individual attend, please register each person separately, or register together at the group rate. Member status is not transferable for the purposes of individual registration.

Group registration is for two or more individuals. Group registrations are for individuals who work together directly at the same institution. There is no limit to the number of users who may attend from each group, but institutions with multiple campuses or locations are required to purchase a separate group registration for each entity. It is the responsibility of the person whose name is used to register the group to distribute the login information to colleagues and to share the link to the webinar evaluation and the webinar recording with the other members of the group. Only one member of the group needs to be a PRIM&R member in order to receive the member group rate. Group registration includes a discussion guide containing thought-provoking questions and facilitation tips that may help in using the webinar as an educational tool for IRBs or IACUCs. Institutions are also welcome to explore other ways to apply their new knowledge at their institutions.

Your login and access information were included in the confirmation email you received upon registering. This information will be sent again to all registrants again the day before and the day of the webinar. To ensure you receive these emails, please add and to your safe senders list. If you cannot locate these emails, please contact us directly at 617.423.4112.

Yes! If you can't tune in the day of the webinar, please register anyway; you will receive a link to the webinar recording in your inbox one week after the webinar airs. To ensure you receive the recording, please add and to your safe senders list.

The link to the recorded webinar will be emailed to all registrants within a week of the webinar broadcast. For individual registrations, the link may be used by the webinar registrant only. For group registrants, the link may be shared with colleagues at your institution. It is the responsibility of the registrant to share the link with colleagues. To ensure you receive the recording, please add and to your safe senders list.

For anyone unable to attend the live presentation, the webinar recording will be available for purchase in PRIM&R's online store within a week of the webinar broadcast. Groups who wish to purchase a recorded webinar should use the order form. After one year, the webinar will be available for free for individual PRIM&R members to watch in the Knowledge Center.

A Certificate of Attendance is available at the conclusion of the webinar, after completion of the online evaluation. The evaluation is also emailed to all registrants after the webinar ends. If you attended as part of a group, the person who registered your group will be provided the evaluation survey and they should distribute it to colleagues who attended.

Certificates of Attendance may be used for obtaining continuing education (CE) credits (not Continuing Medical Education credits) from professional associations. Note that guidelines concerning CE credits may differ, and you should consult the appropriate professional association representative for further guidance.

You may download your Certificate of Attendance directly from the webinar recording. After streaming the program from our website, you may download the Certificate of Attendance when you reach the end of the webinar.

Webinars that are eligible for CIP or CPIA recertification credit will have the CIP  or CPIA  logo displayed on the webinar registration page and on the list of recorded webinars. Webinar attendees holding either credential who wish to apply credits from a webinar toward recertification may submit their Certificate of Attendance as documentation of participation. 

Payment in full is required prior to the start of the program.

  • Credit cards (Visa, MasterCard, and American Express) are accepted via online registration or the registration form.
  • Purchase Orders (POs) are accepted during online registration. In order to complete registration, the PO must be sent via fax or mail to our payment address, and must be received at least three business days before the webinar. If your PO is not received by this date, your registration will be canceled. Once your registration has been completed, you are responsible for requesting the payment indicated on the PO from the appropriate department at your institution.
  • Checks are accepted using the webinar registration form. Your check and registration form must be received at our payment address at least three business days before the webinar in order for your registration to be processed.
  • Payments requiring a signature upon delivery cannot be sent to our P.O. Box. If you need a signature upon receipt of payment, please send your registration materials to PRIM&R at 20 Park Plaza, Suite 720, Boston, MA 02116.
  • Wire transactions and ACH transfers are accepted. If your institution is making payment via wire or ACH transfer, the beneficiary field of the instructions must include either the name(s) or registration ID number(s) of the registrant(s) for whom the wire or ACH transfer is paying, in order to be properly credited. Your registration cannot be processed until proof of payment, along with your registration form, is received via fax to 617.423.1185.

Once you register for the webinar, you are responsible for all fees (regardless of whether you attend) unless you cancel according to the following policy:

  • Cancellations can only be made by completing the cancellation form and sending it, either by email, fax, or mail, so it arrives at the PRIM&R office address at least three business days before the webinar.
  • For cancellations submitted by this date, refunds will be issued within 60 days of the program's conclusion, minus a processing fee of $45 (members) or $55 (nonmembers), via the same method used for payment (i.e., if payment is made by check, the refund will be made by check). Credit card refunds will be made to the card used for the original registration only.
  • Refunds will not be issued for PRIM&R membership fees.
  • Once the cancellation form has been processed, you will receive a confirmation email.
  • Substitutions can be made at no cost by completing the substitution form and sending it, either by fax or mail, so it arrives at the PRIM&R office address at least three business days before the webinar.
  • A processing fee of $45 (members) or $55 (nonmembers) will be assessed should a substitution result in the cancellation of an associated registration.
  • Once the substitution form has been processed by PRIM&R, you will receive a confirmation email.
  • If the registration rate for the person substituting is higher than the rate for the person for whom payment has already been submitted (i.e., member versus non-member rates), payment must be provided to cover the difference before the substitution is complete.

To attend a PRIM&R webinar, your computer needs to meet the following system requirements:

  • Operating System: Windows XP or newer
  • Browser: Internet Explorer 7.0 or above, Mozilla Firefox 3.4 and above, Google Chrome
  • Hardware: An Intel Based Mac
  • Operating System: Mac OS 10.6 and above
  • Browser: Safari 4 and above, Mozilla Firefox 3.4 and above, Google Chrome
  • Browser: Mozilla Firefox 3.4 and above, Google Chrome
To access sound from your computer, you must have the Adobe Flash plug-in enabled in your browser:
How do I verify Flash is installed and enabled?

Verify your installation by visiting the Flash installation page. After verifying Flash is installed, please enable it in your browser. Instructions for how to do so can be found here: Chrome | Firefox | Safari | Internet Explorer

What Flash self-help support options are available?

Adobe offers a full Flash support center on their site where you can search, ask questions and get answers to all your needs related to Flash. Click here to visit the Adobe Flash support center.

What if I don't or can't have Flash installed on my system/device?

Please dial in over the telephone for audio. Phone numbers will be provided in your webinar confirmation email.

We encourage you to submit a proposal to PRIM&R's annual Call for Webinar Proposals. You may also email at any time to make a topic suggestion.

PRIM&R offers a number of complimentary webinars each year. Please check our webinar homepage often to learn about new offerings as they arise.

If you're a PRIM&R member and enjoy writing, consider applying for the PRIM&R Blog Squad. If selected, you will receive a complimentary individual registration to the webinar.

Companies and organizations interested in supporting a PRIM&R webinars are encouraged to download the prospectus. Inquiries and completed forms may be emailed to PRIM&R's online learning coordinator, Nora Murphy, at